Terms and Conditions
- “WE”, “Bioin”, “Bio Innovations”, “THE COMPANY” – refers to “Bio Innovations” Ltd., with registered office and address at: Plovdiv, Bрезовска Street 34, 3rd floor, office 3, UIC 204019391, tel: +359 888 74 74 80, email: office@bioin-bg.com, the company owning the online store at bioin-bg.com.
- “SITE” – refers to the website located at bioin-bg.com.
- “ACCOUNT” – refers to an account registered on bioin-bg.com
- “ONLINE STORE” – refers to the virtual store located at bioin-bg.com, which provides the possibility to purchase goods via the internet.
- “USER” – refers to an individual using the functionalities of the website.
- “BUYER” – refers to an individual making a purchase of goods from the online store.
- “CONSUMER” – refers to a consumer within the meaning of the Consumer Protection Act (“CPA”).
- “PERSONAL DATA” – refers to personal data within the meaning of the Personal Data Protection Act and European legislation (“PDPA”).
- “CASH ON DELIVERY” – refers to cash on delivery within the meaning of the Postal Services Act (PSA).
- “GENERAL TERMS AND CONDITIONS” – refers to these terms and conditions. By clicking on any link, button, or application located on the website, except for the link leading to these general terms and conditions, you explicitly and unconditionally agree to these general terms and conditions for using the website and online store.
The website can be browsed without registration. Registration is only required to use certain functionalities of the site and is completely voluntary and free of charge. To register, you must be at least 18 years old and complete the registration form.
Upon successful completion of the registration, you will receive a username and password for access. A single email address can only be used to register one account.
If you do not wish to register an account, you have the option to shop as a guest. In this case, the data provided is processed only for the purpose of fulfilling the specific order and is not stored for future purchases.
Only goods that the system allows to be added to the shopping cart can be purchased from the online store. All information regarding the products presented on the website, including but not limited to technical specifications, warranty conditions, usage instructions, etc., is provided by the manufacturer, or respectively by Bio Innovations Ltd. The latter is not responsible in case of incorrect, inaccurate, or misleading information due to technical and/or typographical errors.
All prices presented on the website/online store are in Bulgarian leva and are valid only at the time of their publication. Bio Innovations Ltd. reserves the right to change them at any time without notice. The prices for confirmed online orders by Bio Innovations Ltd. are final and non-negotiable. The prices presented on the website/online store are final and include all taxes and fees, excluding the price for processing and delivery – which is indicated separately, if applicable.
All goods presented on the website and/or sold in the online store come with a legal warranty for conformity of the goods with the sales contract under Articles 112-115 of the Consumer Protection Act (CPA).
The commercial warranty does not affect the rights of consumers arising from the warranty under Articles 112-115 of the CPA. Regardless of the commercial warranty, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the warranty provided in Articles 112-115 of the CPA.
You can obtain all information related to Article 4 of the CPA, concerning each product/service presented on the website and/or sold in the online store, by calling +359 888 74 74 80.
The body for alternative dispute resolution, as defined by Article 181n, paragraph 4 of the CPA, is the mediation commissions of the Consumer Protection Commission. In case of a dispute related to online sales, you can also use the ADR website.
The provisions in this section apply to consumers as defined by §13, paragraph 1, item 1 of the Additional Provisions of the CPA.
Delivery of goods ordered from the online store is only available to addresses within the territory of the Republic of Bulgaria. The goods will only be received after the buyer signs a document confirming the receipt of the goods. The delivery times for goods ordered through the online store are as follows:
The price of goods ordered from the online store can be paid through one of the following methods:
- Cash on delivery
- Payment by bank card
- Bank transfer
Please note that in certain cases, one of the listed methods may not be applicable. All payments are made only in Bulgarian leva. When paying by bank transfer, the entire amount due on the invoice must be paid within 5 business days after the invoice is issued, otherwise the order will be automatically canceled.
By accepting these general terms and conditions, the buyer gives his explicit and unconditional consent in all cases, except for payment by “Cash on Delivery”, to pay Bio Innovations Ltd. in advance, in full, the sales price of each ordered product. When using “Cash on Delivery”, the buyer transfers to the courier the entire amount due (including the price of the product and the price for processing and delivery), indicated in the invoice/receipt and authorizes the courier to transfer the same to Bio Engineering Ltd. on his behalf and at his expense.
In the case of delivery with payment via “Cash on Delivery”: the buyer receives an invoice/cash slip from the courier, which indicates the total amount due, including the price of the goods and the price for processing and delivery. The buyer transfers the total amount due to the courier and the payment is noted in the document certifying the delivery of the goods, which also serves as a receipt.
The distance sales contract between Bio Innovations Ltd. and the buyer is considered concluded after confirmation of the given order by Bio Innovations Ltd. The confirmation of a distance sales contract concluded with the Company, including all information under Art. 47, para. 1 of the ZPA, is made to the e-mail provided by the buyer.
Delivery of goods ordered from the online store is carried out only to addresses on the territory of the Republic of Bulgaria. Receipt of the goods occurs only after the buyer signs a document certifying its acceptance and delivery. The delivery terms for goods ordered through the online store are as follows:
1. For goods ordered until 2 p.m. Bulgarian time – 24 hours, starting from the day following the day the order is confirmed.
2. For goods ordered after 2 p.m. Bulgarian time – 48 hours, starting from the day following the day the order is confirmed.
Bio Innovations Ltd. reserves the right unilaterally, without the need to inform the buyer, to extend the specified terms by up to 12 days. The goods are delivered as standard – by hand against signature, and for larger shipments (determined at the discretion of the person making the delivery) the delivery is made to the entrance of the building. If it is impossible or difficult to deliver the parcel to the recipient in person, the parcels are delivered as follows: 1. for a business address – to a person with a place of work at the address, noting the name and position/department of the person who received the parcel. 2. for a home address – to a member of the household, noting the name of the person who received the parcel and his relationship to the recipient. If it is impossible to deliver the shipment on the first visit, not due to the fault of Bio Innovations Ltd./the courier (in case there is no one at the address, etc.), the person making the delivery leaves a notice indicating a contact phone number, which the recipient should call within three working days to specify a new delivery date. If it is impossible to deliver the shipment and on the second visit not due to the fault of Bio Innovations Ltd./the courier, the distance selling contract is automatically terminated, in which case, as a penalty for its non-fulfillment by the buyer, Bio Innovations Ltd. withholds all amounts paid by the buyer. The above sentence also applies to cases where a recipient unreasonably refuses to accept a given shipment. Bio Innovations Ltd./the courier is not liable for non-fulfillment of an order in cases where the buyer has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address.
Upon receipt of the goods, the buyer is obliged to immediately inspect them and, in case of finding obvious defects, the lack of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, immediately inform the person carrying out the delivery. If he fails to do so, the item is considered approved, and the buyer loses the right to later claim that the goods were delivered to him with obvious defects, the lack of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation. Complaints about goods purchased through the online store are made under the rules of the Consumer Protection Act (for consumers only) and/or in accordance with the terms and conditions of their commercial guarantee. Address for complaints: Plovdiv, 34 Brezovska St., 3rd floor, office 3.
Pursuant to Article 50 of the Consumer Protection Act (CPA), the consumer has the right to withdraw from the distance contract without providing a reason, without owing compensation or penalties, and without incurring any costs (except for the costs specified in Articles 54, Paragraph 3 and 55 of the CPA) within 14 days from the date of receiving the goods by the consumer or a third party designated by the consumer, other than the carrier, or when the consumer has ordered multiple goods in a single order, which are delivered separately – from the date the consumer or a third party, other than the carrier, designated by the consumer, receives the last item.
The right to withdraw can only be exercised if the consumer has returned the goods to Bio Innovations Ltd. in their original packaging, in a saleable condition, along with all accessories, documentation, and the original receipt/invoice for the purchase.
In case of exercising the right of withdrawal from the distance contract, the consumer must return or hand over the goods to Bio Innovations Ltd. within 14 days from the date the consumer has informed Bio Innovations Ltd. of their decision to withdraw from the contract. The consumer bears the full risk of accidental loss or damage of the goods until they are returned to Bio Innovations Ltd.
Bio Innovations Ltd. may periodically update these Terms and Conditions. Any changes to the website will be accompanied by a notification and updated Terms and Conditions.
Last update: 25.06.2018