Bioin (Bioin) is a trade name of “Bio Innovations” Ltd., a Bulgarian legal entity with UIC 204019391, located at 34 Brezovska St., 3rd floor, office 3, Plovdiv, Bulgaria. The company operates this website, including the associated online store – bioin-bg.com.Since your opinion and the security of your data are important to us, we are ready to answer any questions you may have regarding the processing of your personal data. For this purpose, we encourage you to contact the responsible person via email at: data.protection@bioin-bg.com or by mail/courier at the following address: 34 Brezovska St., 3rd floor, office 3, Plovdiv, Bulgaria. Please include the following text: “Attention: Data Protection Officer of bioin-bg.com”.

In general, we collect your personal data directly from you, allowing you the freedom to decide what type of information you provide. For example, the information we receive from you includes the following:

• When creating a profile on bioin-bg.com, you send us your email address, first name, and last name.
• You may also add additional information to your personal page (Profile) such as a photo, gender, nickname, mobile phone number, landline phone number, date of birth, education, delivery address, additional email address, and more.
• When placing an order, you provide the following information: the product you desire, first name, last name, delivery address, billing information, payment method, phone number, and more.
• If this functionality is enabled on the platform, we may offer you the option to register via your Facebook or Google account. If you choose one of these options, you will be directed to the Facebook Admin / Google LLC page where you will be informed about the transfer of your data to bioin-bg.com. You can review the privacy policies of Facebook and Google by following these links:
  Facebook Privacy Policy
  Google Privacy Policy
  https://www.facebook.com/about/privacy
  https://policies.google.com/privacy
• We may also collect and subsequently process certain information about your browsing behavior on our website to personalize your online experience and make suggestions tailored to your profile.
• On our website, we may store and collect information through cookies and similar technologies in accordance with our Cookie Policy.
• We do not collect or process sensitive data included in special categories of personal data under the General Data Protection Regulation (GDPR). Additionally, we do not wish to collect or process data from minors under the age of 16.

When you register and log in to this site, we set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted once you close your browser.

Upon logging in, we create several cookies to store your login information and display preferences.
Login cookies last for two days.
Display preference cookies last for one year.
If you select “Remember Me,” your login information will be stored for two weeks.
If you log out, the cookies will be removed.

We process and store personal data on this site for the following purposes:

• General Purpose – To enable the general use of the site, facilitate purchases, process delivery documents, and handle returns.
• Service Improvement – We may offer questionnaires or surveys to better understand your experience and improve the site’s functionality.
• Legal Protection – Your data may be used to ensure website security, prevent financial fraud, cyberattacks, and malicious third-party activities. In such cases, we may share information with authorized authorities in compliance with applicable laws.

Personal data is stored as long as you maintain a registered account (profile) on our website. If you request it, we can delete certain data while retaining only the information required by law.

Depending on the situation, we may share your personal data with:

• Courier companies – for delivering ordered goods.
• Financial institutions – when payments for purchases involve these institutions.
• IT service providers – for maintaining our website and platform security.
• Public institutions – when required by law.

We ensure that any such data transfer complies fully with national legislation.

Currently, we store and process your personal data in Bulgaria.

However, your data may be transferred to entities within or outside the EU, including countries that do not provide an adequate level of data protection according to the European Commission.

We take steps to ensure that international data transfers are conducted with full protection of your rights. Transfers to third parties are protected by contractual obligations, such as:
Standard contractual clauses issued by the European Commission.
Certification schemes, such as the EU-U.S. Privacy Shield (where applicable).

You can contact us at any time to learn which countries receive your data and what protective measures are in place.

We implement technical and organizational security measures, including:

Secure servers using the latest encryption algorithms.

SSL-encrypted website connection for safe browsing.

Despite our security measures, data transmission over the internet is not entirely risk-free. We cannot be held responsible for vulnerabilities in systems beyond our control.
For any other questions or requests under the regulation, do not hesitate to contact us via email at data.protection@bioin-bg.com or by mail/courier to the address: Plovdiv, “Brezovska” St. 34, floor 3, office 3, stating the following text: “To the attention of the Data Protection Officer of bioin-bg.com.”